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Staff managment

In this article, we'll describe in detail about Chatix stuff managment
All Chatix employees are divided into two groups: consultants and administrators. Everything works the same for them, except that consultants can't go to the chat settings section since only administrators can manage the settings
Staff management block
The staff management block is located in the «Settings» section. The block consists of two tabs «Staff» and «Blocked». The first tab lists the consultants who have access to Chatix, and the «Blocked» tab lists all consultants who previously had access to Chatix, but now it is prohibited.
How to add a consultant to Chatix
For your staff member to get access to Chatix, go to the «Settings» section and click on the «Invite a consultant» button. You'll see a window for entering the e-mail of the invited consultant. Enter your e-mail there and click the «Send» button. Chatix will send an e-mail with the registration link to the specified e-mail. The link will active for 2 hours, if the consultant won't have time to register during this time, you'll need to send him an invitation again.
How to block a consultant in Chatix
If you need to block access to an employee in Chatix, you can open the "Settings" section, find the line with the desired consultant in the table and click the red delete button. You'll see a consultant lock confirmation window. Click "Block" if everything is correct. After blocking, the consultant will be excluded from all dialogs and transferred to the Blocked tab. If necessary, the blocked consultantcan be restored access.
How to restore a consultant
If you blocked a consultant by mistake or the restrictions have expired (for example, a consultant returned from vacation), then you can unblock the consultant. To do this, open the «Settings» section and switch to the «Blocked» tab. Find the line with the desired consultant and click the «Restore» button at the end of the line. The consultant will be reinstated, he'll be able to connect to Chatix and work with visitors.
How to edit consultant info
To edit the consultant info (name, avatar, e-mail or password), go to the «Settings» section, find the desired consultant in the table and click the edit button in the form of a pencil at the end of the line. A consultant profile page will open on which you can change its parameters. You can read more about managing your profile on the «Profile» page.